CUSTOMER SUPPORT CENTER (CSC)

Your one-stop for accessing customer support, account management, service portals, and documentation.

Acumera’s AcuVigil PlatformAcumera’s Reliant PlatformSecure Edge Networking

Acumera’s AcuVigil Platform is a cloud-based web portal for real-time network monitoring and management.

Support

Call Support: (512) 687-7401 
Email Support: team@acumera.com

Billing Questions

Email Accounts Receivable: receivables@acumera.com

Account Management

Email Account Management: accountmanagers@acumera.com

Sales

Call Sales: (512) 687-7410
Email Sales: sales@acumera.com

Acumera’s Reliant Edge Computing Platform is a comprehensive edge platform solution for distributed, multi-site businesses that enables faster implementation and continuous operations.

Support

Call Support: (646) 666-7510
Email Support: reliantsupport@acumera.com

Billing Questions

Email Accounts Receivable: receivables@acumera.com

Account Management

Email Account Management: accountmanagers@acumera.com

Sales

Call Sales: (512) 687-7410
Email Sales: sales@acumera.com

Acumera’s Secure Edge Networking is all-in-one managed networking, security, resilience, and compliance solution for all of your business locations.

BranchSDO & Firewall

Call Support: (800) 559-8157

Email Support: TechSupport@acumera.com

BranchSDO Orchestrator Login: connect.acumera.com/login

Internal Network Services Login: access.acumera.com/pulse

Internal Network Services Login (No VPN): access.acumera.com/noremote

Customer Support Portal: support.acumera.com

Submit a Ticket: support.acumera.com/support/tickets/new

Remote Support Session: acumerasupport.screenconnect.com

MSPs & Self Service

Call Support: (346) 201-6631

Email Support: MSPSupport@acumera.com

PCI Compliance

Call Compliance: (346) 201-6637

Email Compliance: compliance@acumera.com

Compliance Portal Login: pciapply.com/acu

Billing Questions

Email Accounting: bcreceivables@acumera.com

Account Management

Email Account Management: accountmanagers@acumera.com

Cancel Secure Edge Networking Services: acumera.com/cancellation/